Contact bERBICE Pets

If your order includes tracking, you’ll receive a shipping confirmation email with a tracking link.

If you can’t find it, contact us and include your order number and the email used at checkout.

We’ll help you as quickly as possible. Please email us with:

• Order number
• Item(s) you’d like to return/exchange
• Reason for the request

We’ll reply with the next steps and eligibility details based on the product type and condition.

Send us a message with your order number plus a clear photo of the item and packaging. We’ll review and make it right.

If your order hasn’t shipped yet, we may be able to help. Contact us with your order number and what you’d like to change.

Try refreshing the page and clearing your browser cache. If it’s still happening, message us with:

• What you were trying to do (add to cart, checkout, login, etc.)
• Device + browser (example: iPhone Safari, Windows Chrome)
• A screenshot (if possible)

Use admin@berbicepetsshop.com or the form on this page. For faster help, include your order number (if applicable).